Optometrists concerned about online shopping surge

Posted By: Laura Casella · 10/25/2012 11:23:00 AM

Online buying is a surging trend for just about everything these days and it is becoming increasingly popular for buying glasses and contact lenses.

That is sparking a lot of concern among optometrists who say glasses are a medical tool that should be purchased through a professional and not your computer screen. 

Erik de Pokomandy is the executive director of the Optometrist Association of Quebec. He says the online eyewear business is unregulated and people don't really know what they are getting when they buy online.

"Your nose might not fit with the glasses, your eyes, your ears, there are so many factors."

There is also no professional follow-up, which is the most important factor, he says. 

"Who are you going to call if there is something wrong? The website? The distributor in China? Or your local eye doctor?"

Coastal Contacts is one of the biggest online eyewear stores in Canada. Sales have jumped 23% in just the past year. Its VP of marketing, Aaron Magnes tells CJAD, they actually encourage people to consult with a professional before ordering their glasses.

"For a prescription, definitely," he says, "but to actually buy your glasses there is no reason why you need to do that with your optometrist. It's like buying a pair of shoes and the only way to do that is through your podiatrist."

The Quebec College of Optometrists is currently in court with Coastal Contacts because, as de Pokomandy explains, the law in Quebec requires the sale of prescription glasses and contacts to go through a professional. 

photo courtesy of LensCrafters

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  1. Wallie posted on 10/25/2012 11:36 AM
    I would agree with Mr. Pokomandy. However, with the abusive pricing formula for prescription glasses at optometry outlets, I would feel foolish buying their products when they can be purchased online for 90% off. I think we are finally starting to learn to vote with our wallets in this country!
  2. Andrew posted on 10/25/2012 11:45 AM
    I bought well over half a dozen pairs online . And believe me , the quality is really acceptional , without comprimising my optometrist prescription ... which by the way always seems to be incomplete when purchasing online . Wonder why ?
  3. Natalia posted on 10/25/2012 12:06 PM
    I bought a pair of glasses online as well as from the optometrist. The ones I bought online fit great, feel great and I see perfectly thought them. The bonus, I paid half the price. The optometrists overprice everything. My prescription at the optometrist with all my options comes close to $250 without the frames. Why should I pay that if I can get it for less than that including the frames?
  4. C Flynn posted on 10/25/2012 01:09 PM
    Of course the Optometrists are concerned, they are losing money. They charge exorbitant amounts. I wear glasses, and have been buying them online for about 6yrs now (from two different online companies). I measured my optometrist-purchased glasses and was able to buy perfect fitting glasses online. I still go to optometrists to get my prescription checked out, but I will only buy glasses and contacts online, with my strong prescription, ordering online saves me about 500$ per pair.
  5. Garnet posted on 10/25/2012 01:21 PM
    Optometrists are not happy because eyeglasses represent huge profit margins for them.

    All that's happened is people have figured out they've been getting ripped off by sometimes up to 500% in some cases!

    All the online stores have done is basically give clients access to the same pricing the Optometrists had access to.

    You can now get your prescription from your eye doctor for $50 and go and buy a decent pair of glasses with anti-glare coating for under $50 online. Even designer frames don't add more than $10-20 to the cost.

    Price that up at a boutique Optometrist.....
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