Transit worker suspended over language complaint

Posted By: Andrew Peplowski · 11/23/2012 9:06:00 AM

A hard-headed Metro station ticket booth attendant has been suspended for refusing to serve English speaking customers, and it's the third time he's been cited.

The Journal de Montreal says the attendant has worked at both the Peel and Atwater Metro stations and in all three cases going back to June, he refused to address clients who spoke to him in English.

He says says he has a right to work in French.

The STM won't comment on a particular case but has said company policy is that employees must use other means to communicate if they don't speak another language.

The union claims that it is the customer's responsibility to find someone to help them if they can not communicate with a transit worker.
 

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