Bell internet class action can go ahead

Posted By: Shuyee Lee · 1/17/2013 1:19:00 PM

The class action lawsuit against Bell for its alleged internet service slowdown five years ago can proceed: the Supreme Court of Canada has refused to hear the media giant's appeal.

That means the Quebec Court of Appeal's ruling that authorized the lawsuit - stands.

Local consumer advocacy group, Union des consommateurs, had requested in 2008 the greenlight on behalf of users in Quebec and Ontario who the group says were left high and dry by Bell.

The group says Bell had identified all of its clients who were using peer-to-peer applications because this practice uses up a lot of bandwith. The group alleges Bell slowed down the internet service during peak hours.

But the group argues clients paid for high speed service and didn't get it. It also says Bell had the nerve to run ads at the time saying their internet speed was constant without that frustrating slowdown during peak times.

The lawsuit is based on the non-respect of contract terms and false representation.

It could still take years before the actual case reaches the courts.

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  1. Richard Theobald posted on 01/18/2013 10:47 AM
    How do we sign up for this please? I was paying Bell for high speed for years, 8mb and only ever recived 1.5mb. After I conplained they said oh sorry you cannot get the 8mb in your area!!!!
  2. Mike posted on 01/20/2013 02:22 PM
    DSL technology is limited due to the distance of your home to the CO. So if you're too far it is possible that you would never get 8mbit due to line conditions. Then again Bell always used the UPTO clause. I'm not defending Bell just give the reason why you might not get the 8mbit.

    There are better third party ISPs out there like Electronic Box who offer more than Bell for cheaper.
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