Weekly power test triggered system crash at Jewish General
Turns out it was a weekly power generator test that caused the computer server to crash at the Jewish General Hospital Thursday at around 7:30 AM.
“Every Thursday morning we do a simulated power failure, we shut down the electrical system for 15 seconds to test our power generators and make sure everything is functioning,” Glenn Nashen, spokesperson for the Jewish General Hospital, told CJAD.
“What happened during this test, is the air conditioner shut down and it did not turn back on like it was supposed to, which led to the problem with the computer system.”
The hospital had to fly in two pieces from Arizona and Mexico to fix the problem and the computer system was up and running again at approximately 8 PM.
The hospital insists none of the patients were put in danger but one hundred and thirty one medical imaging appointments had to be cancelled. They’ll be rescheduled over the next two to three weekends.
St. Mary's and Sainte-Justine hospitals helped with medication preparation during the outage and with the planning of emergency measures, in case the outage had continued.
Urgence Santé rerouted ambulance calls.
The hospital says this is the first time a system failure this large has occurred and the technical team will be figuring out what exactly happened and how it can be prevented.