OQLF to introduce complaint "triage system"

Posted By: Andrew Peplowski · 10/17/2013 6:09:00 AM

The  Office québécois de la langue française is going to take a page out of the health care system in an attempt to streamline the process used to investigate language law violations.

Complaints are going to be investigated based on the gravity of the situation, much like how hospital emergency cases are triaged , or prioritized.

The Minister responsible for the French language, Diane De Courcy says there was a lesson learned from the "pastagate" debacle earlier this year, and she wants to avoid a repeat of the tidal wave of negative publicity.
She described coverage of the story of an overzealous language law officer who had ordered a Montreal restaurant to remove the word "pasta" from it's menu as a crisis for Quebec.

And, she says if the system she plans to introduce this Friday was in place, the matter would have been resolved much more amicably.

She says she wants a new approach that is based on openness and co-operation.

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