Pricing errors rampant in Quebec stores: study

A study by Quebec's Consumer Protection Office shows close to a third of Quebec retail stores flout the law that requires them to clearly mark their prices on their goods.

Most of the time, the wrong price might be advertised for an item, or there might not even be a label at all.

And the rules are clear on customers catching pricing discrepancies; customers are supposed to get the item for free if the mispriced item is under $10; a $10 rebate should be given if the item is more than $10.

And businesses, large and small, have routinely been fined for breaches of the rules, including Jean Coutu, Provigo, Esso and Canadian Tire.

Jean-Jacques Préaux with the Consumer Protection Office says the agency needs to do a better job of making sure people and businesses know the rules, but recommends that businesses take the initiative and familiarize themselves with the rules so that they don't run afoul of them; and that consumers not hesitate to point out a pricing discrepancy to the merchant and, if need be, to the Office.

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  1. Grace posted on 12/11/2013 04:34 PM
    I think many stores in Quebec need to be reminded that this is actually the law; there have been many times that I have gone into Walmart (worst one for this honestly) and something was not marked properly and they just gave me the original price, nothing off and never anything free (most things were under $10). They won't even give discounts on items that are damaged and the only one left in stock. But whenever I go to Ontario or New Brunswick, they follow these laws to the letter.
  2. Barcham posted on 12/11/2013 07:20 PM
    What is the rule in regards to items with no price sticker on them? I come across this very often at most grocery stores and most of the time I leave the item on the shelf or in the cooler instead of buying it as I have no idea what the price is. And forget finding someone to help you.
  3. markR posted on 12/14/2013 05:59 PM
    Canadian tire is notorious for this issue. Additionally, the same item is advertised multiple times in 5 - 6 wks and each time the price is lower than the previous sale and when you try to get the difference back you get nowhere with store staff. Bad service, bad quality of merchandise (remember this is a tire store selling you anything but tires), and good luck trying to find an english speaking sales person.
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