The electronic payment system on the A25 toll bridge to Laval is still making a lot of motorists unhappy. And a consumer lobby group wants the bugs worked out before such a system is possibly used on the new Champlain Bridge.
Consumer advocacy group Union des consommateurs says they're getting loads of complaints about the new A25 toll bridge, from the extra fees on top of unpaid tolls if you use it without paying, to the payment recovery system in place, with motorists claiming they've received a lot of pressure and even threats to pay up.
"It's disturbing to see that some clients, consumers are receiving some bad treatment about the reclaiming process," spokesman Philippe Viel told CJAD 800 News.
"We've received a lot of calls, a lot of people are angry about Pont A25. The system that is working at this moment is not working for consumers."
Since the A25 toll bridge opened in May 2011, there've reportedly been 420,000 unpaid trips. The biggest bill is $20,000 belonging to a motorist who takes the bridge every day and has never paid a cent.
The agency managing the bridge has been siccing bailiffs on the delinquint motorists as well as fining them, at $230 a pop.
Viel said the system in place is clearly not working and doesn't want it on the new Champlain Bridge if it were to go the toll route.
"If you have an electronic system charging too much fees at the end, consumers will avoid that bridge and go to other bridges," Viel said.
Viel said the electronic transponder system should be paired with toll booths so occasional users can pay on the spot.
The group has launched a class action lawsuit over the fees.