Call center misery

A survey of Quebecers who field phone calls for a living shows levels of job distress three times the provincial average.

Nearly 60-percent of the call center workers surveyed have significant or very significant symptoms of stress. Among them, half are taking medication for anxiety or sleeping problems.

The workers surveyed are employed by big telecommunications call centers - the ones which take calls about spotty internet service or unexpectedly big cellphone bills.

La Presse reports that the job difficulties aren't restricted to handling calls from disgruntled clients. Adding to the stress levels are constant monitoring by the boss and noisy and uncomfortably small work spaces.

There are 200 call centers in Quebec.

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  1. joeN posted on 01/13/2014 09:25 AM
    The sad part is that alot of these workers are highly educated graduates who can not get jobs for what they trained in University. The combo of the work environment and opportunities in a lousy economy are generating plenty of stressed out workers.
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