Woman not allowed on bus because of double stroller

A mother has filed a complaint with Montreal’s transit corporation, saying she's constantly being refused access to the bus.

Miruna Radulescu says at least twice a week when she tries to travel with her six month old twins, the bus driver tells her she's not allowed on because her double-wide stroller is too big. Even during extreme temperatures.

Last week, she got fed up and got on the bus despite being refused. She then filed a complaint with the STM.

“The bus is not very extensive in size and it has to be able to fit through the front door, so we do have restrictions in terms of width,” Isabelle Tremblay, spokeswoman for the STM, said.

“It’s a question of security and fluidity and also because you have to pay the driver at the front of the bus. The reason is to limit the moving around the bus.”

Tremblay did not want to comment on Miruna Radulescu's case but said a file had been open and transit officials are investigating.

The STM does not have an official policy on strollers however their web site does suggest passengers travel with light and practical strollers.

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  1. nic connich posted on 01/13/2014 09:43 AM
    And the powers that be wonder why young families choose not to locate in the city .
    1. LMAO posted on 01/13/2014 01:01 PM
      @nic connich They are called strollers for the reason they are designed for walking with children. These double strollers are not suitable for taking onto transportation and the bus company is right in this case. The safety of all passengers has to be considered in these circumstances.
  2. Mike posted on 01/13/2014 10:18 AM
    I totally agree with the decision. If you're going to travel on public transit, use your head. First off, if you have a 6 month old, maybe you shouldnt be going out when it's -30 outside. And if you do, use your head and don't attempt to take public transit with a double stroller. You know if's not going to fit and tajke too much room. Some people just don't use their heads... I bet you she was even travelling at rush hour when the bus is packed enough as it is...
    1. Holly posted on 01/13/2014 02:22 PM
      @Mike Could you be anymore rude about the situation?
      A lot of people have no choice but to use public transit, and no one - not even the parents - enjoys having to push through when a stroller is involved.
      She has twins, what else would she use if she is unable to drive or use a car?
      How about you start using your head and don't be so quick to judge like that.
  3. Warren posted on 01/13/2014 10:58 AM
    Double strollers are fine, but not double WIDE.
  4. Buddy Kaybay posted on 01/13/2014 11:26 AM
    My guess is that this woman has one of those awful side-by-side double strollers. They are a pain in the ass everywhere you take them. They don't fit through many doors, and it's damn near impossible to push one of those down the isle of a bus, especially if there are people standing. That stroller would be a huge obstacle in an emergency.

    One solution is to get a stroller with the seats in a line, one in front of the other. Much easier to maneuver, and you can fit it almost anywhere.
  5. cb posted on 01/13/2014 01:50 PM
    I expect she has a side by side double stroller which of course won't fit and are just a safety hazard. She should get a front and back double stroller, which is still large but at least won't cause a width issue
  6. Jodie posted on 01/13/2014 02:40 PM
    Oh come on! STM needs to lift its game. Why shouldn't a double stroller be permitted on public transport?? Would you say the same to someone in a wide wheelchair? "Stay at home" Perhaps you would so you could remain sitting in those seats reserved for wheelchairs and those other things on wheels - oh, that's right Strollers!

    Power to the woman for managing to get out the door with two very children children - and on her own! No mean feat.
  7. ric posted on 01/13/2014 04:40 PM
    Her damned stroller should NOT be allowed on a bus. In case of an accident or emergency, why should people be trapped because she blocks the aisle with her double stroller. The bus drivers are right and the STM should deny her.
  8. sam posted on 01/13/2014 06:25 PM
    How about a picture or drawing showing the relative dimensions of the stroller and the bus aisle? How reasonable are the pros and cons?
  9. natalie goddard posted on 01/14/2014 05:43 AM
    I get that theres no room for a double size wide stroller, but for safety reasons are you kidding the 496 is packed to the door with no room in the morning theres a safety hazard, its not only strollers. Just remember us mothers that have to get our kids to daycare have to take the bus if we dont have a car, we go to work also. maybe she didnt have money for a stroller and one one given to her, You dont know her situation, maybe shed like a stroller where shes doesnt have to be rejected all the time, there are buses for strollers but hey people are sitting on the seats and dont get up, just like they dont get up for the elderly and pregnant women, its all about me world right.
  10. Joe posted on 01/14/2014 09:34 AM
    Barring any physical problem which does not seem to be the case because she seems to be going out often maybe she should put one child in a single carriage and the other in one of those carry on baby pouches so she will not refused entry and get a seat, which most of the time people do give up.Seen lots of people carry single children this way, why not her, and yes imagine something happens on this bus and there is an emergency to vacate, so kudos to the STM on this, but to avoid further incidents it should be stated somewhere by the STM management, that anything that puts the other passengers at risk will not be allowed on the bus or metro, because as we all know when a driver does something the public reacts and the snowball starts to roll even though sometimes the STM is right.
  11. Critical Skin posted on 01/17/2014 09:23 AM
    Double Strollers are double trouble. Even most single strollers are unfair for other passengers. The parent pays only a single fare and takes up 2 or 3 times the space as others plus impedes others from entering or exiting the bus. If you can afford one of those ridiculous over-sized strollers maybe you should just take a taxi to wherever you have to go.
  12. Henry Jones Jr. posted on 01/18/2014 10:01 PM
    There has to be a better solution. I understand moms with children have to travel but some are getting on public transit with Costco sized strollers (super large) and pushing their way through as if no one else is on the bus. Public transit seems to be extra crowded these days at the best of times and there just is no room to accommodate this size of equipment.

    The other day I was on one bus regular size not the articulated version and there were already 2 strollers on board the bus was full almost up to the driver and at the next stop another Mom with stroller actually tried to force herself in at the front !

    In an emergency or with elderly people already on board the absolutely must be room to circulate so I totally agree with the STM decision on this one.
  13. isabel posted on 03/03/2014 03:18 PM
    i don't get it, aren't buses supposed to accommodate wheelchairs? so why can't it accommodate a double stroller? way to get people to use public transit, and don't forget to tax drivers for buying cars instead!!
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