A mother has filed a complaint with Montreal’s transit corporation, saying she's constantly being refused access to the bus.
Miruna Radulescu says at least twice a week when she tries to travel with her six month old twins, the bus driver tells her she's not allowed on because her double-wide stroller is too big. Even during extreme temperatures.
Last week, she got fed up and got on the bus despite being refused. She then filed a complaint with the STM.
“The bus is not very extensive in size and it has to be able to fit through the front door, so we do have restrictions in terms of width,” Isabelle Tremblay, spokeswoman for the STM, said.
“It’s a question of security and fluidity and also because you have to pay the driver at the front of the bus. The reason is to limit the moving around the bus.”
Tremblay did not want to comment on Miruna Radulescu's case but said a file had been open and transit officials are investigating.
The STM does not have an official policy on strollers however their web site does suggest passengers travel with light and practical strollers.