A vacation in the sun turned disastrously wrong for a Beaconsfield family.
Jennifer Conn, her husband and her four year old daughter all became seriously ill shortly after checking into a resort on the Caribbean island of St Maarten.
The family is claiming the resort didn't take enough precautions to prevent a massive norovirus outbreak that affected dozens of guests.
Jennifer Conn says both the hotel and her tour package operator Sunwing are to blame.
The hotel for not disinfecting its grounds, and Sunwing for partnering with a hotel that isn't up to hygiene standards.
Conn says she believes Sunwing should have cancelled packages to a resort that was known to have had a norovirus outbreak.
But what bothered her most, she says, was the lack of compassion or cooperation from both the hotel and Sunwing.
Conn is asking for a refund and an apology.
Sunwing response via email to a request for comment:
Unfortunately, we can not disclose any specific information about our customers in order to protect their privacy.
Sunwing works very closely with our onsite destination management representatives, our hotel partners, and local government officials. We also keep abreast of travel advisories issued by the Canadian government.
As you are likely aware, there are presently no travel advisories in effect for St Martin, and our government advises travellers to exercise normal precautions (reference:http://travel.gc.ca/destinations/saint-martin )
The Public Health Agency of Canada has updated a travel notice as of today recommending that travellers protect themselves from mosquito bites when visiting islands with confirmed locally transmitted cases of the chikungunya virus. (reference: http://www.phac-aspc.gc.ca/tmp-pmv/notices-avis/notices-avis-eng.php?id=120 )
The first confirmed case of this virus that we were made aware of in St Maarten was diagnosed last week.
Since this point, in conjunction with the local authorities, we’ve been recommending the use of mosquito repellent to our customers and our hotel partners have been taking additional precautions including increased frequency of mosquito spraying and removal of unnecessary standing water around the property grounds.
Photo courtesy CTV