Public Mobile could be facing a class action lawsuit for allegedly changing conditions in the middle of their clients' cell phone contracts.
Consumer lobby group Union des Consommateurs is asking the courts to authorize the class action lawsuit alleging Public Mobile is modifying contracts in breach of consumer protection laws.
Spokesman Philippe Viel says their phones have been ringing off the hook with complaints from Public Mobile clients.
"Being cheated, being stuck with their phones," Viel told CJAD 800 News.
Viel says people have been complaining to them that the cell phone service provider is telling them they have to buy new more expensive phones to be able to access to the new network provided by Telus. They're also being told their plans are being changed or replaced even if their phones still work or if they got guaranteed rates or discounts for plans running as long as 20 months.
"They will be stuck with this old agreement, they wil lbe stuck with their phones. And even if Telus provides new phones with some kind of a rebate or smaller prices, clients should not buy new phones to access a network," Viel said.
Viel said clients are telling them they feel cheated and trapped especially when they signed up with the company because it was cheaper than others.
"For them, it was a good economic choice to go with Public Mobile so now they will have to spend more money to have the same kind of services that they choose to receive with Public Mobile," Viel said.
The lawsuit is asking Public Mobile to respect the current contracts and give clients new phones at no charge, or otherwise compensate them for losses.