Air Canada says two baggage handlers appearing in a video that shows luggage being dropped from roughly six metres have been suspended and will lose their jobs.
Spokeswoman Angela Mah says the employees have been told ``their employment will be terminated pending the outcome of our investigation.''
The airline has apologized for what it calls the "totally unacceptable mishandling of our passengers' baggage captured on video.''
The video, taken by a passenger on board a plane, shows baggage being dropped from a boarding gate to a luggage bin on the ground.
The video posted April 18 on YouTube is titled "How Air Canada Handles Your Baggage,'' and has stirred backlash against the company.
Some, however, have come to the airline's defence, saying it shouldn't be judged by the actions of one employee.