The family of an 82-year-old Villeray woman says it`s unacceptable that she had to wait four hours for an ambulance to come to her rescue.
The woman who lives alone had called her niece after falling down. An ambulance arrived four hours after the 911 call. The woman spent all that time lying on the floor, her head propped up by a pillow. The woman ended up being hospitalized with an injury to her collarbone.
"It's unfortunate and we sympathize with the patient and her family," said Urgences Sante spokesman Benoit Garneau.
"Last Monday was a very, very busy day. We had a large volume of calls, 25% more calls than usual."
Garneau says the woman`s injuries were described as non threatening so she was listed as a priority four. He said the dispatcher told the woman's niece to call them back right away if her condition had worsened.
"We had to triage and prioritize our urgent calls, like priority zero and priority one are the most urgent," Garneau told CJAD 800 News.
The union has complained that a lack of resources is to blame.
"We could always have more resources but it's hard to plan," Garneau said.