Passenger says he witnessed bus driver verbally abuse senior citizen

A passenger riding the bus in Ahuntsic-Cartierville Friday morning say he's filling a complaint with the STM because he's disgusted by the way the driver treated a senior citizen.

Jean-Louis Trenton says he was riding the 171 bus on Henri-Bourassa near Jules Poitras at around 7:15 AM.

He says an elderly man got on the bus, paid two dollars for his fare but had forgotten his seniors reduced fare card.

Trenton says the man was visibly in his late sixties but the driver wouldn't let him on until he paid an extra dollar.

He says he was swearing at him and being disrespectful.

“The driver kept using the F word with the man and finally a younger girl got up and gave him a dollar.”

“The man was just a wreck, he was shaking, every body looked really disgusted about the whole thing, I’m still blown away,” Trenton said.

Trenton says he plans on filing a complaint with the STM.

The STM says if and when a complaint is made it will launch an internal investigation.

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  1. More BS posted on 08/01/2014 02:30 PM
    There must be an I.Q limit to get hired at the STM.
    1. Kat posted on 08/05/2014 11:23 AM
      @More BS Yeah, they don't hire anyone over it.
  2. Tony posted on 08/01/2014 02:53 PM
    The STM has a serious problem with it's employees. They disrespect Anglos (these could be tourists...) and now elderly people. BTW you can't expect much of a bus driver, these people are not rocket scientists, but manners and respect should be taught. A couple of weeks with NO PAY would make him understand.
  3. ric posted on 08/01/2014 10:05 PM
    As usual, nothing will happen, this trash is protected by the union. No respect to anyone.
  4. Darren posted on 08/02/2014 08:27 AM
    A reprimand is not enough for this bus driver. Will the STM grow a set and finally terminate someone for disgusting behaviour such as this? I doubt it but il keep my fingers crossed.
  5. MOntreal posted on 08/02/2014 09:16 AM
    well this may be NEWS but its certainly not NEW.. bus driver and practically all STM employee seem to need a qualification in a$$holeness to get the job.. ..
  6. DavidS posted on 08/02/2014 09:36 AM
    Next headline: "STM driver treated for shock". This is what always happens when an STM driver _______ (fill in the blank with: "runs someone over", "collides with another vehicle", "flips a bus over and kills a passenger", "is 'verbally abused'", "is spoken to in English", "is asked to reply to a customer in English", "is required to transport young English-speaking students", "is caught doing anything that the media brings to light"). It must be SO comforting to them to know that they always have an "out" no matter what they do...
  7. Mike d posted on 08/02/2014 10:27 AM
    Time for cameras on all the buses to protect drivers and passengers.
  8. PSmith posted on 08/03/2014 02:42 PM
    Absolutely. Cameras must be installed. This behaviour is reprehensible, and seemingly condoned by the STM. I know there are nice bus drivers out there, but we have all had experiences with the nasty ones. Why is this behaviour tolerated? It seems there is a general lack of community spirit among many STM workers. Be kind to people, especially to kids and to seniors---people that often need a bit of extra help. Come on people.
  9. Mp posted on 08/05/2014 01:14 PM
    Next time. Take your phone and film it.. Post it on u-tube. If you can't do this then call the police and put a report on bus driver... I'm sure you will have loads of witnesses.They get away with it because they can.. As we know making a complaint with the STM is a waste of time and frustration..Thank you for your compassion Jean-Louis. Hope we have many more like you. Come on folks step up for the children and elderly we will grow old one day..
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