Recycling deposit error headache for Montreal dad

Emily Campbell\ CJAD News

Just in time for school to start up again, Five Alive juice boxes are on sale at Loblaws and Maxis across town. If you've bought any of these products a CJAD listener warns: check your receipts, you may have paid an unjustified fee.

A listener emailed us at yourstory@cjad.com to share his experience.

Over the past few weeks, local dad Alfonso bought his kids packages of juice boxes from 2 different Maxis and a Loblaws in Montreal.

The grocery stores charged him an extra 5 cents recycling deposit for each juice box - the trouble is, customers can't return juice boxes to reclaim their deposit like with cans or bottles.

Gomez, a representative from the Office de la protection du consommateur, says Carlos should report the incident to them.

"We can not all the time do single cases, but if you call us we keep the information," said Gomez. "If many contact us about the issue then we may do an investigation. We have to pick our fights."

The Loblaws corporation says it is aware of the situation and claims it was simply an error.

A Maxi employee says the grocer offered to refund the extra fees if customers bring in their receipts, but Loblaws still won't accept juice boxes in return for past charged deposits.

Contact CJAD 800 with your own consumer advocacy issues at yourstory@cjad.com

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  1. Carola posted on 08/22/2014 12:17 AM
    Happened to me at Maxi in Dorval, glad we caught it and we got our money refunded.
  2. T. Davidson posted on 08/22/2014 09:01 AM
    Some provinces do recycle juice boxes so maybe we should get on that bandwagon and lessen the garbage.
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